Knowledge Base

Have a question? Check our F.A.Q., by clicking any subject or question. For additional help, please feel free to contact our customer service.

My Account & Order Info

How do I create an Account?

Although you will create an account the first time you place an order through the system, there are many advantages to creating one ahead of time. Simply click “Create Account” from the Account menu at the top of the website. Creating an account is required to request a quote, order a sample, or place an order. Once you have created your account you will be able to login to view your order status, track your order and see your virtual proofs.

  • Faster checkout: When you are ready to make a purchase, your billing and shipping address will be pre-populated, making the checkout process quicker and easier.
  • Persistent shopping carts: We automatically associate your shopping cart with your account. This means that as long as you log in before shopping, you can start shopping on one computer and complete your purchase on another device without having to re-add the items to your shopping cart.
  • Save for Later list creation: Saved for Later Lists allow you to plan ahead and create product lists that you can share with coworkers and colleagues.

Will my other Bradford Exchange Business Solutions logins work on this site?

Unfortunately, at this time, your previous account log in information and order histories from Bradford Exchange Business Solutions done prior to November 1st, 2021 are not supported. Please accept our apologies and take a moment to create your new account now to take advantage of all the new features of our upgraded platform. By creating your new account, you will be able to have order history, account history, store your content for future purchases along with other features in our updated system.

What if I forget my password?

If you forget your password, go to the My Account page and click our “forgot your password?” link for returning customers. After entering the email address associated with your account, you will receive an email with instructions on how to reset.

What are my payment options?

Payments can be made by Credit Card, payable in U.S. dollars. We accept Visa, Mastercard, Discover and American Express. All online credit card orders are secure. For more about what we do to protect your transaction, see our Privacy Policy and pages.

For your convenience, preferred credit card information can be kept on file in the "Payment" section of My Account. This allows you to order anytime you like, even if you don't have your card handy.

Are my online orders secure?

Any screen on our Web site that contains your confidential information is secure. Some pages on our site are not secure because they do not contain any of your confidential information. But entry of all personal information and orders on this Web site is always done through secure methods. View our Site Security page for details.

What do you do with my information?

We're committed to protecting your privacy. To learn more, see our Privacy Policy.

Checks, Forms, & Office Supplies

How do I find products for my software?

Our computer forms and checks are compatible with 100% of today's popular accounting programs.


Will I see my total cost before ordering?

Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

How do I check order status?

Sign into My Account and you’ll see the Order History section. Clicking on “view” will allow you to see a chronological summary of recent orders, including their current shipping status. If you want more details, click the “View Order Details” link at the top right for an expanded view.


Can I change or cancel an order?

Please contact our customer service with your order confirmation number. If your order has already been processed, we can give you a full credit, replacement or refund after you take delivery.

How do I reorder?

It's easy! Sign into My Account and go to the Order History section. At this time, your order histories from Bradford Exchange Business Solutions are not supported and will evolve as you place orders with the new website. By your next order, you'll see the details of your past orders, with a “Reorder” button next to each product. A helpful pop-over window will guide you through the rest of the reordering process. You can even update past preferences for your current reorder.

How is my order shipped?

All checks and business supplies items sent to the 48 contiguous states or District of Columbia are currently sent ground. All other locations are shipped Priority Mail.

Which areas do you ship to?

We ship to all 50 states, Puerto Rico and Virgin Islands. We currently do not ship to international destinations.


How are charges calculated?

Our shipping and handling charge is compensation for costs related to processing your order, including the handling, packaging and delivery of the products you have purchased. Shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

How long will my order take?

Most items ship within 5-10 business days. Orders with new logos require at least 10 working days for set-up and production.

Please allow time for Standard Ground delivery.

Promo & Apparel

How do I place an Order?

Once you’ve found the item you’d like to customize and order, click the “Design & Buy” button. This will bring you to the Design Lab. Once in the Design Lab follow these steps:

  1. Select the quantity that you are interested in ordering.
  2. Upload your artwork and/or type in your text. If you are having issues with either you can call the phone number located on our website and a sales representative can assist you or you can email your artwork to our art email address once you have placed the order.
  3. Select the item color.
  4. Imprint Method – If multiple imprint methods are available for an item, please choose the one you would like.
  5. Imprint Color – Select the color of your imprint. If you need multiple colors, please call sales at the phone number located on our website to confirm the item is able to print multiple colors.
  6. Due Date – Select when you want the items delivered. If you need the items earlier than the predicted delivery date, please call sales at the phone number located on our website to confirm we can meet your due date.
  7. There will be a list to the right with all the information that you selected. Confirm that this is correct and then select Add to Cart.

How do I upload my artwork?

  1. When you are ready to make an order on our site, go to the product page and click on the Design button.
  2. In our Design Lab, you can click the Add Artwork button to upload artwork from your computer.
  3. Browse to the file on your computer and then click on the Upload File button to upload your artwork to the product.
  4. Customize your product just the way you want it.

Image resolution and quality: Use high-resolution images – 300 dpi (dots per inch) at the size you’d like the image printed. Example: Your logo will be printed on a water bottle at 3-inch wide, so we’d need either print-ready vector artwork or an image at 3-inch wide at 300 dpi.

Please note: If your artwork is low resolution or low quality, we may have to spend extra time converting your artwork to clean, print-ready art, a time-consuming process which may delay rush orders. If we are unable to convert your low-quality artwork, we may need to contact you and ask for a better-quality image.

Without a high-quality image, we cannot guarantee a high-quality print so we will always do our best to either convert your image to print-ready vector art or contact you with any issues prior to printing.

Troubleshooting: If you are having trouble uploading your artwork, you can also contact our customer service team and we will assist you in alternative ways to send your artwork.


Will you convert my artwork?

In order to get the highest quality print, we must have the high-quality artwork to start with. We need images/designs in a vector format versus a raster format. If you have a “scanned image” it is a raster based file. Images from websites and the Internet are not only raster-based files but usually only 72 DPI (dots per inch) and very low resolution, which equals low quality for printing. These files look great on your computer monitor but are not useable for printing.

If you have low-resolution artwork we can convert it to a vector file for printing. In some cases, this requires processing through a vectorizing program; in other cases, it is necessary for artwork to be redrawn by hand in order to format your artwork into a high-quality vector image ready for production.

Once the conversion is done, however, we will supply you with a download of the finished art upon request. The finished art file can be used for any future imprinting jobs you may have, whether those jobs are with us or anywhere else.

Due to the variable amount of work involved in artwork conversion, we cannot determine the turnaround time until we have received your artwork. For rush orders, it is best to supply vector artwork so that your order is not delayed.

Complex vector conversion example:Complex Vector Conversion Example

Simple vector conversion example:Simple Vector Conversion Example

How can I ensure the font I selected will be used?

When placing your order, please note in the comment box the font you’d like for us to use (such as Helvetica). If you have the font file (.ttf or .otf) available, please upload it to your order.

When sending vector artwork with embedded fonts, please be sure that all fonts are converted to curves or outlines to avoid any font substitutions. If you are submitting raster artwork with embedded fonts, please use the comments box found on the upload screen to specify the font used so we can recreate it accurately.

If you are submitting text only for your imprint, you will be offered a choice of several popular fonts.

We have many fonts installed in our system that we are able to use upon request. If you a request a specific font that we do not have on file, we may ask that you send a copy of the font set to our art department before we begin preparing your virtual proof.

Can I order multi-color or full-color imprints?

Multiple-color or full-color imprints are available on many of our promotional products.

Setup and run charges: Additional setup charges may be incurred creating the screens, dies, or plates necessary for additional colors. There may also be a run charge per item to process additional imprint colors. We will inform you of any additional charges required to replicate your logo as requested.

Registration: In the case of most traditional imprint methods, colors in a multi-color design are imprinted individually; thus, some products have a space requirement between colors in order to achieve the best results. You will be advised of any such requirements for your particular item.

How do I choose my imprint color?

Stock imprint colors are shown on each product page. Imprint color options can vary for each item on our site, so it is a good idea to see if your desired printing color is a stock option. If not, a PMS color match may be an option.

Other considerations should be made if you have more than one color in your design. Multiple imprint color options are available on a large selection of our items. When printing multiple ink colors on an item there are specific considerations to be made. Please check with us to make sure the item you have chosen can best support your artwork. In some cases, a full-color imprint may be the best option for your artwork, and we can direct you to an item that can best support a full-color imprint.

The color swatches shown on our site are for reference only and may not exactly match the actual ink color. This is one of the many reasons we send a virtual proof for your approval. Your proof will contain the exact color to be printed.


What is halftone printing?

Halftone is a printing technique that simulates continuous tone imagery through the use of dots, varying in size, shape, or spacing.

Halftone images rely on a simple optical illusion: when viewed from a certain distance, the tiny halftone dots comprising the print are smoothed into tones and gradients by the human eye. The most notable example of halftone printing is probably newspapers, which generally employ halftone printing techniques when printing photographs.

Advisory on Halftone Imprints: Halftone printing, although very useful and versatile, does have a few drawbacks.

  • The use of halftone photographs on most of our items is typically discouraged. When using photographs (even black and white or sepia-toned photos) printing using a full color item is highly encouraged to allow for printing of all the fine gradients and shading in the photograph.
  • Photographic detail is not generally possible with a halftone imprint on most promotional products. Instead, we recommend that you posterize your image, reducing it to black and white only with no shading or gradients (gray tones).
  • When using photographs, try to use an image with high contrast. Images with low contrast do not convert to halftone imprints very well and may cause additional detail loss.

What is screen printing?

Screen printing is a versatile printing process that you can use to customize a wide variety of substrates, including paper, paperboard, plastics, glass, metals and fabrics.

Screen Printing Applications: Some common screen-printed products include posters, labels, decals, signage, and textiles. The advantage of screen printing over other print processes is that your image can be added to materials of any shape, thickness and size.

Screen Printing Process Overview: Screen printing consists of three elements - the screen, which carries the image; a squeegee; and ink. The screen-printing process uses a porous mesh screen stretched tightly over a frame. A stencil is produced on the screen, defining the image to be printed.

Screen printing ink is applied to the substrate through the screen using the squeegee; applied pressure forces the ink through the open areas of the stencil.

The rate of screen-printing production was once dictated by the drying rate of the screen print inks. Due to improvements and innovations, the production rate and speed of delivery has greatly increased from years past.

Screen Preparation: Screen (or image transfer) preparation includes several steps. First, you will provide the image you wish to have printed. We then transfer the image to film and eventually use it to prepare the screen stencil.

What is four-color process imprinting?

Four-color process is ideal when an imprint calls for full-color artwork or includes photographs, due to its ability to print a wide range of colors. In preparing art for production, the image is rendered in overlapping combinations of inks using the CMYK color model. CMYK stands for cyan, magenta, yellow, and key black. Every color in the original art can be reproduced with the proper proportional mixture of these four ink colors in variable levels of intensity on the pixel level, with subtle shading accomplished through halftoning.

While the four-color process is excellent for reproducing images faithfully, the colors produced by the CMYK procedure will not yield the exact shades that PMS color matching does, therefore we cannot guarantee PMS matching when using this process.


What is dye sublimation?

Dye-sublimation is a method by which a colored dye is permanently embedded into the material, rather than applying ink to the surface as in screen printing.

Sublimation is the chemical process wherein a substance moves directly between a solid to a gaseous state without first becoming a liquid. In dye sublimation colored dye is superheated and then embedded into fabric, where it bonds on the molecular level with polymers (large molecules consisting of repeating simple molecules linked together) in the fabric so that the dye becomes part of the material.

This process only works on artificial fabrics composed of polymers, usually polyester, so dye sublimation is usually reserved for polyester items like lanyards, ribbons, and mouse pad fabric, though ceramics like coffee mugs are often coated with a thin patina of polymers specifically for accepting dyes. T-shirts can be dye sublimated, but they must be 100 percent polyester — the process will not work with cotton.

What is heat transfer?

Heat Transfer is a process by which your image is printed and trimmed out of a sheet of fusible material and then applied to the product using heat to seal it onto the item. This method’s well-known relative is the iron-on transfer that you may have encountered at craft stores, but heat transfers used by our team are made of high-quality, professional grade materials. Your artwork will be fused onto the item and look crisp and clean though it may not work best with artwork that has faded edges or seamless shading in the background.

What is embroidery?

Embroidery is the process of creating and producing ornamental needlework consisting of designs worked on fabric with high-luster threads either by hand or machine. For many forms of apparel, including jackets, polo shirts, and hats, machine embroidery is the preferred form of imprinting as it gives these items an elegant look that enhances their perceived value.

Original art is converted, or digitized, into a template that breaks it down into a required stitch count for the desired imprint area. The template is then uploaded into an industrial embroidery machine which replicates the template onto the garment precisely.

The cost of embroidery depends on the intricacy of the graphics to be reproduced, as well as the number of colors, as these factors determine the stitch count. Because of the work necessary to digitize art for embroidery and the embroidery process itself, these items take at least a couple of days to produce, which will affect rush orders. The customer is advised to consult the production schedule provided during the ordering process for embroidered items.


What is laser engraving?

Laser engraving is the practice of using lasers to engrave, etch, or mark an object.

The technique can be very complex, and often a computer system is used to drive the movements of the laser head. Despite this complexity, very precise and clean engravings can be achieved at a high rate. The technique does not involve tool bits which contact the engraving surface and wear out. This is considered an advantage over alternative engraving technologies where bit heads must be replaced regularly.

In situations where physical alteration of a surface by engraving is undesirable, an alternative such as “marking” is available. This is a generic term that covers a broad spectrum of surfacing techniques, including printing and hot-branding. In many instances, laser engraving machines can do marking that would have been done by other processes.

A laser engraving machine can be thought of as three main parts: a laser, a controller, and a surface. The laser is like a pencil in that the beam emitted from it allows the controller to trace patterns onto the surface. The controller (usually a computer) determines the direction, intensity, speed of movement, and spread of the laser beam aimed at the surface. The surface is picked to match what the laser can act on.

The point where the laser touches the surface should be on the focal plane of the laser’s optical system and is usually synonymous with its focal point. This point is typically small, perhaps less than a fraction of a millimeter (depending on the optical wavelength). Only the area inside this focal point is significantly affected when the laser beam passes over the surface. The energy delivered by the laser changes the surface of the material under the focal point. It may heat up the surface and subsequently vaporize the material, or perhaps the material may fracture (known as “glass” or “glass up”) and flake off the surface. This is how material is removed from the surface to create an engraving.

What are Embossing and Debossing?

Embossing: Embossing is a highly decorative technique which raises surfaces to transform ordinary, flat, and lifeless material into uniquely contoured, three-dimensional patterns. Most often used on letterhead, business cards, certificates, and logos, embossing enhances any design and gives your product a look of sophistication and style.

Debossing: Where embossing raises the surfaces of materials, debossing works in reverse by pushing the surfaces of materials inward via a heat-pressing process. Often used for logos and titles, debossing enhances the appearance of your products by adding three-dimensional depth. This technique can be used to give your product that much sought-after eye-catching appeal.

Note: We cannot guarantee the uniformity of imprints on naturally uneven or coarse materials, such as leather. Extremely small fonts may not show up well when debossed on natural materials.

What is heat stamping?

Heat stamping or hot stamping is a process in which an engraved image mold or hot stamping die is heated then forced down against a product with a colored marking foil sandwiched in between. The area where the die cast mold meets the product is where the ink from the foil is left behind.

Hot stamping can be used to mark a multitude of different materials, most commonly plastic and wood. The most attractive aspect of hot stamping is that it is a dry process, so there is no need to worry about mixing inks. The first step of the process is to have a die or a mold created from one of these basic materials: magnesium, copper, brass, or hardened steel. Next, the die is added to a heat plate and then loaded with a roll of hot stamping foil. The foil and die are then pressed against the product, leaving a permanent imprint.

When a product is marked with a properly formulated foil, it can withstand very harsh conditions and be very long lasting. When using a metal die on a plastic part, you can brand the product at the same time. If the color should fade or wear off, the branded image will remain.

Example: In this process, a metal foil is melted onto a container’s plastic surface, leaving a metallic impression of your logo or artwork on the bottle. Typically, a gold foil is used, giving the package a shiny golden design. Often containers are both silk-screened and hot stamped, providing a general package design enhanced by a golden or metallic gleam.

Heat stamping example:

heat stamping example

What is an Epoxy Dome imprint?

An epoxy dome imprint is a means of displaying a logo on a promotional item clearly but unobtrusively. A small version of the logo is rendered on a base, which is then overlaid with a clear bubble of acrylic epoxy. The dome is then affixed to the promotional item with permanent adhesive.

This imprint method is preferred on briefcases, notepads, and jotters as a full-color alternative to debossing. It is also an option in the manufacture of lapel pins.

What is pad printing?

Pad printing is an effective method for transferring an image or text onto three-dimensional surfaces. It is the preferred method for imprinting on stress balls, toys, mugs, and other promotional items with curved imprint areas.

We employ what is known as a sealed ink cup system, in which a recessed plate is covered with solvent-based ink. When the plate is wiped clean, the ink remains in the recessed area. A silicone pad then presses against the plate, pulls the ink out of the recesses, and is pressed directly against the product. The ink is exposed to a drying agent, usually a flash of UV light, which causes the ink to dry and stick to the product.

Different surface materials require different ink to ensure proper adhesion, and climate sometimes affects the drying process. This may create delays in rush orders as it is vital that all pad-imprinted items be completely dry before they are packed and shipped.

What is offset lithography?

Printing processes such as offset lithography use printing plates to transfer an image to paper or other substrates.

The plates may be made of metal, plastic, rubber, paper, or other materials. The image is put on the printing plates using photomechanical, photochemical, or laser engraving processes. The image may be positive or negative.

The offset lithography process works by first transferring an image photographically to thin metal, paper, or plastic printing plates. Unlike other forms of printing, the image on the printing plate in offset lithography is not recessed or raised. Rollers apply oil-based ink and water to the plates. Since oil and water don’t mix, the oil-based ink won’t adhere to the non-image areas. Only the inked image portion is transferred to a rubber blanket (cylinder) that then transfers the image onto the product as it passes between it and another cylinder beneath the product. The term offset refers to the fact that the image isn’t printed directly to the product from the plates but is offset or transferred to another surface that then makes contact with the product.

The printing plates used depend on the type of press, the printing method, and size of the print run. A plate is prepared for each color used, or four plates in the case of 4-color (CMYK) process printing. In general, metal plates are more expensive but last longer and have greater accuracy. Paper plates are usually more suitable for shorter runs without close or touching colors.

Do you have any brand restrictions?

Certain brands such as Under Armour® have restrictions that would prohibit us from selling Under Armour to certain types of organizations or based on the specific type/content of the imprint or product usage. This includes colleges, universities, collegiate sports teams, golf courses, golf clubs or golf country clubs, retailers and promotional product distributors, alcohol, tobacco or pornography industries. All artworks must be submitted for approval.

All Under Armour products must be decorated with the corporate client’s logo prior to delivery to the corporate end-user. No blank Under Armour products will be sold. All embellishing of Under Armour products will be done in a first-class, professional manner. No modification to the Under Armour name, logos or trademarks is permitted by any circumstances.

You must provide the identity of the corporate customer, the purpose of how the Under Armour brand will be used, and the logo application that will be applied to all products.

How do I approve my proof?

To approve your virtual proof, please click the link in your proof email and it should take you directly to the site where you can review and approve the proof. You may be asked to log in to your account first to see the proof. Please make sure you are logged in with the account tied to your order.

Step 1: Once you have clicked the link to review your proof it will take you to the Virtual Proof Approval Screen.

When you click the “View Virtual Proof” button it will take you to the proof itself. Here you can review how the artwork looks on a template of the item. This proof also shows the sizing or proportions of the item and lists other important details (such as imprint color, item color, imprint size, etc.) so please review it carefully as your item will be printed exactly as shown here. Check for any errors such as misspellings or typos. If there are any errors on the proof, please take note of them for the next step.

Once you have reviewed the proof, click the “Continue to Step 2” button at the bottom of the proof.

Step 2: Here you will be asked to submit your response – whether you approve the proof or if you do not approve and need changes. On this screen you will also see a history of any changes you have requested and any warnings or advisories that correspond with your order.

If you need to request a change, please click the “I do not approve this proof” button and enter your change comments in the box that will pop up. You can also upload new artwork during this step if necessary. Once your comments and any artwork are added, click the “submit response” button and your order will be sent back to our team to adjust as needed. When the change is complete, a new proof email will be sent out to you.

If no changes are required and you are ready to approve your proof and have us proceed with production of your order, please click the “I approve this virtual proof” button. A checklist will pop up for you to review. Please carefully read each item in the checklist before clicking the “I agree to the above terms” button and then submitting your response. Your order will then be marked as approved in the system and if your order has been paid in full, it will be sent directly to production.

What is a virtual proof?

A virtual proof is a digital representation of your artwork on the product you’ve purchased. Because we use templates provided by the manufacturer, your virtual proof is the closest approximation to how the final product will appear.

We will not submit an order to production until you have approved your virtual proof.

  • Virtual proofs are prepared within one business day after your order is placed
  • We will email you when your virtual proof is ready. You can then view, approve, or request changes to your proof
  • After your virtual proof has been created, we are happy to revise it as needed until you are wholly satisfied
  • Because of the labor-intensive nature of this process, we require that you submit payment before we can create a virtual proof
  • Want to see a sample product with your logo on it? Consider ordering a spec sample, also known as a Spec/Pre-production Sample

Why do the colors in my proof vary from the actual color?

Color-rendering varies by monitor. The colors shown in proofs are for aesthetic purposes only and cannot be guaranteed to represent the final item or imprint color. If you have concerns regarding the outcome of your imprint coloration, we can always arrange pre-production sample for you. Additional charges may apply, and pre-production samples may not be available for rush orders. If you would like to request a pre-production sample, please let us know and our customer service team will contact you with further information.

What is the blue dotted line around my imprint?

The blue dotted line shown on your item will not print, it shows maximum imprint area(s) only. Imprint areas are pre-defined and cannot be changed or moved without rebuilding or recalibrating the printing machinery. Custom imprints are occasionally available but typically only for large quantities and there is sometimes an additional charge depending on the location.

Why are L’s Bold in My Proof?

Bold text in .pdfs is caused by the compression of artwork for web viewing, the text only appears bold when zoomed out, please zoom in to 600% or more to confirm if your text is incorrectly bolded before requesting a change.

Why does my proof look black on my Mac?

The default program for opening PDF files on most Mac computers is called Preview. Unfortunately, this program can distort some colors, particularly spot colors. If you are a Mac user and have downloaded a PDF of your proof, please do not view the file using Preview, it will cause the artwork to look black or strangely colored. Please always view proofs in Adobe Reader. Reader is available for FREE here: Link will open in a new window/tab.

What is your policy on the use of copyrighted text or images?

 Any customer placing an order with us represents that they have the legal right and authority to use any intellectual property they submit as it pertains to its application to promotional products.

We will not be held responsible for the unauthorized use of any trademark, logo, or copyrighted text that is applied to any of the promotional products we sell.

The customer is liable for any copyright infringement issues which may arise from their inappropriate use of intellectual property.

All logos and trademarks shown on products on our website appear solely for illustrative purposes. Our use of the logos or copyrighted material held by other companies is not meant in any way to imply that we own the rights to those images.

What is your Domestic Shipping Policy?

Domestic Shipping Terms and Conditions:

  1. All orders are shipped direct to you from the manufacturer. FOB point of shipment
  2. We make every attempt to have your merchandise ship from the factory on or before the date specified in your Order Confirmation or desired due date, in the event that there is a delay you will be notified immediately.
  3. Orders of excessive size or weight may be shipped via common carrier (freight line); you will be notified if this is necessary.
  4. We are not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence. All merchandise becomes your property at the time of shipment.
  5. We ship from various manufacturing facilities throughout the United States. If your order contains multiple items, these items may arrive in separate shipments.
  6. Please be advised that we are unable to ship to PO boxes.
  7. Some items cannot be shipped to APO addresses per manufacturer, please call and we can verify if APO delivery is possible. Special pricing may apply.
  8. For international orders, please refer to our International Shipping Policy.

What is your International Shipping Policy?

If you live outside the United States and are interested in ordering your promotional items, simply request a quote. Our customer service will reach out to you with an updated quote request containing accurate shipping, duties, and taxes. Please keep in mind that we cannot guarantee delivery dates on orders shipping outside the U.S., as we have no control over any possible delays due to customs or transportation issues. Every country has different requirements so restrictions may apply to name brand products, food, lighters, and hand sanitizers, etc. Also keep in mind that we are not able to ship to all countries.

International Shipping Terms and Conditions:

  1. Your packages will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility; we have no control over these charges and cannot always predict what they may be.
  2. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
  3. Due to the number of variables affecting delivery time, we cannot offer guaranteed delivery dates for international shipments.
  4. We are not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence.
  5. All merchandise becomes your property at the time of shipment.
  6. When ordering from our sites, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
  7. Some products in certain categories cannot be shipped to some countries. It is the purchaser’s responsibility to ensure that the items being ordered can be shipped to the destination country.
  8. If you need to return a product, you will be the exporter from the destination country. Title and risk of loss transfers to us upon receipt at our fulfillment centers.
  9. These terms are subject to change at our discretion and without advance notice.

How do you ship Hazardous Materials?

Certain items such as lighters are considered “hazardous materials.” This means that there are shipping restrictions and additional charge involved in transportation. Where these apply, the HazMat fee has been embedded into the items pricing. Only ground shipping is available on hazardous materials, rush shipping is not available. These items can only be shipped domestically within the contiguous United States, for other locations a freight forwarder may be necessary. For these reasons, hazardous material items are not available as free samples.

We Can Help

Have a question? Email us at or call us at 800.328.5144. Our customer service representatives are available Monday to Friday between 7:30am - 5:00pm CST.