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  • Promotional Products
    • Food & Candy
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    • Bags
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    • Apparel
    • Technology
    • Outdoor & Leisure
    • Office & Stationery
    • Health & Wellness
    • Home & Auto
    • Gifts
    • Trade Show & Events
    • Shop All Promotional Products
  • Business Checks
    • Computer Checks
    • Manual Business Checks
    • Shop All Business Checks
  • Envelopes
    • Double-Window Envelopes
    • Tax Form Envelopes
    • Designer Envelopes
    • Shop All Envelopes
  • Deposit Solutions
    • Manual Deposit Tickets
    • Laser Deposit Tickets
    • Deposit Bags
    • Shop All Deposit Solutions
  • Tax Forms
    • W-2s and W-3s
    • 1099s and 1096s
    • Other Tax Forms
    • Tax Form Envelopes
    • Shop All Tax Forms
  • Business Solutions
    • Compliance Posters
    • Business Cards
    • Bookmarks
    • Envelopes
    • Letterhead
    • Postcards
    • Notepads
    • Address Labels
    • Stamps
    • Check Binders
    • Shop All Business Solutions
  • Cash Management Supplies
    • Coin Wrappers
    • Bill Straps
    • Deposit Bags
    • Technical Cleaners
    • Shop All Cash Management Supplies
  • Home
  • Customer Service
  • FAQ

    Frequently Asked Questions

    • Checks & Business Solutions FAQs
    • Promotional Products FAQs

    Checks & Business Solutions FAQs

    Sales Tax

    Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.

    Customization Policy

    We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

    Placing an Order

    Ordering online is fast, easy and secure:

    1. Select a design to begin creating a personalized product.
    2. Instantly view your design with our live preview.
    3. If you are not satisfied with the options selected, experiment with other type styles, ink color, and line placement.
    4. Change your personalization and preview again.
    5. When you have completed the personalization and preview process, approve and add to your shopping cart.
    6. Place your order.

    Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your email address.

    Payment

    We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

    Is my credit card information safe?

    Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock on your browser to indicate a secure connection.

    Satisfaction Guarantee

    We guarantee that your order will meet your expectations. The products and imprints will be exactly what you approved and your order will arrive on the date that we said that it would.

    If your products have a defect or the imprint isn't as expected, please contact our service experts at 1-866-734-8202.

    Service, Returns and Cancellations

    Service

    Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-866-734-8202 during customer service hours.

    Returns

    If you have received your order and it is damaged or defective in any way, please let us know by calling us at 1-866-734-8202 and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge.

    Cancellation Policy

    All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled after they are submitted. Please call 1-866-734-8202 and speak with a representative for further assistance.

    Promotional Products FAQs

    The Ordering Process

    Placing an Order
    Ordering online is fast, easy and secure:

    1. Select a product to personalize.
    2. Upload your logo or experiment with different fonts, ink colors, and design placements.
    3. Instantly view your changes in our online design tool.
    4. Change your personalization until you're satisfied.
    5. Preview your final design, approve it and add the item to your shopping cart.
    6. Check out.

    Once your order is complete, you will see a printable order confirmation and we will automatically send a copy to your email address.

    If you need assistance, call us at 1-866-734-8202. Our dedicated staff of Promotional Products Experts are available to assist you every step of the way.

    Artwork

    What kind of artwork can I upload?
    You can upload many file types for use in our online design tool. For details, read our Art Requirements.

    • Best File Formats: Usable Vector Files
      • Adobe Illustrator (.ai) files or .eps files with all fonts converted to outlines.
        Note: Changing the file name extension to .ai or .eps does not change the file type.
      • Vector PDFs
    • Acceptable File Formats: High-Resolution Raster Files
      Raster files should be the same size or larger than the intended imprint area on your product. Images should be at least 1200 pixels in width or height, but some larger products may require a higher pixel count to achieve an optimal print.
      • .eps or .tiff format at 300dpi resolution
      • .jpg, .tiff, or .png files that are high resolution (300dpi or more)

    Do you keep my art on file?
    Yes! We keep your artwork within My Account, under the My Images tab. It's easy to access: just log in when you come back and all your uploaded images are there to use on any product in our assortment.

    Where do I send my artwork?
    No need to send your artwork. You can upload your artwork directly onto the product via our easy-to-use online design tool, so you know exactly what your personalized promotional product will look like.

    Can I specify a PMS color for my imprint?
    Yes! Keep in mind, however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. Your Customer Care Representative can help you find the right color to match.

    What is multi-spot color?
    Spot color is a printing process that requires separate screens for each color. As each additional color adds screen and ink costs, it's only recommended for designs with a few colors, where color accuracy is absolutely critical.

    Can I order multi-spot color imprints?
    Some of our product catalog is available in multi-spot color - this special order option is noted on those items. Additional one-time setup fees per color apply, to cover the additional screens necessary to print more than the default one color. Remember, when you place an exact reorder (same product, same design), you do not have to pay the setup fees again! Additional ink run charges per piece also apply. Due to the complexity of multi-spot color orders, a promotional products expert must place your order for you. Call 1-866-734-8202 to place your multi-spot color order today!

    Customization Policy
    We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

    Shipping & Delivery

    How fast will I get my order?
    Production times are listed for every item on the site. This is the number of business days it takes to print your item with a single-color imprint after you've approved your artwork. Orders with more complex color or design imprints may take longer than the production time listed on the site. The number of days for delivery depends on the shipping method you choose and your location (identified by your zip code). As part of the online order process, we show you the shipping charges for available shipping methods, such as: ground, 2-day and next day shipment. If you need an item faster than the production time shown or if you have any questions, contact us at 1-866-734-8202.

    Can I split my order and ship to multiple locations?
    Absolutely! As you are checking out, you will have the opportunity to choose different shipping locations and/or shipping methods for each product. Each selection has estimated delivery dates associated.

    Can I ship internationally?
    At this time, we only ship within the United States.

    Payment

    What type of payments do you accept?
    We accept Visa, MasterCard, Discover and American Express. We utilize the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

    When do you charge my credit card? Do you require pre-payment?
    We authorize your card once your order is placed. Once your order is produced and in ship status, we will collect the funds.

    Is my credit card information safe?
    Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the "lock" symbol on your browser to indicate a secure connection.

    Privacy
    We recognize your concern about privacy and security on the internet. We want you to be able to place your order with us worry-free. View our full Site Security policy.

    General Ordering Information

    What if I receive more or less than I ordered?
    Many companies in our industry charge customers for any "overruns" – we do not. We charge you only for what you ordered. In the unlikely event we ship fewer items than ordered, you will be credited the difference. You should only be charged for what you received.

    Can I cancel or change my order?
    All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled or changed after they are submitted. Please call 1-866-734-8202 and speak with a representative for further assistance.

    What are setup fees?
    Some of the items we offer have "setup fees" (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Remember, when you place an exact reorder for the same item, you do not have to pay the setup fee again!

    If I reorder an item will I pay setup fees again?
    No. If you place an exact reorder (same product, same design), you do not pay a setup fee again.

    Will I see a proof before my order goes into production?
    You will always see the online preview before an order is placed. If you are placing a large order, contact our Customer Care team and they can provide more detail.

    Do you charge sales tax?
    Yes, state and local sales tax is applied to orders placed online or by phone.
    If you are tax exempt, your order must be placed directly with a member of our Promotional Products Team by calling 1-866-734-8202. You will be asked to email your tax-exempt certificate to service@bexbusiness.com.

    Can I order in quantities smaller or larger than those shown?
    Minimum quantities are shown for every product, although we encourage you to call or chat with one of our Customer Care representatives if you need more items than listed. If you need to order more than the quantities listed, please call 1-866-734-8202 as additional discounts are available. Remember, you can use the quantity selector to order exactly how many items you need!

    Use of Trademarks
    If we use artwork you have supplied to imprint your product, you are warranting that you have the unrestricted right and authority to use and distribute that artwork. Review our Terms of Service policy for more details.

    Returns
    If you have received your order and it is damaged or defective in any way, please let us know by calling us at 1-866-734-8202 and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. For additional return information, please review our Returns Policy.

    Cancellation Policy
    All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled after they are submitted. Please call 1-866-734-8202 and speak with a representative for further assistance.

    Satisfaction Guarantee
    Your satisfaction is our top priority. If your products have a defect or the imprint is not the design you approved, please contact our Promotional Products Experts within 30 days at 1-866-734-8202. We will either rerun your order or refund your purchase. Review our Returns Policy for additional information.

    What if I'm unhappy with my order?
    If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge or refund your purchase price.

    Notes about the products on our site
    The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. All prices and product information are subject to change without notice.

  • Address

    Address

    Bradford Exchange Business Solutions
    PO Box 351070
    New Braunfels, TX 78135
  • Phone

    Phone/Fax

    Phone
    1-866-734-8202
    Fax
    1-866-734-8529

Customer Service Hours

Monday – Friday
8am – 8pm (EST)
Saturday – Sunday
Closed
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Harland Clarke Corp. is the seller of Bradford Exchange Business Solutions products. See About Us →