Frequently Asked Questions
Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.
We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.
Placing an Order
Ordering online is fast, easy and secure:
- Select a design to begin creating a personalized product.
- Instantly view your design with our live preview.
- If you are not satisfied with the options selected, experiment with other type styles, ink color, and line placement.
- Change your personalization and preview again.
- When you have completed the personalization and preview process, approve and add to your shopping cart.
- Place your order.
Once you complete your order, we will automatically offer you a printable receipt and send an order confirmation to your email address.
We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.
Is my credit card information safe?
Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.
100% Satisfaction Guarantee
We guarantee that your order will meet your expectations. The products and imprints will be exactly what you approved and your order will arrive on the date that we said that it would.
If your products have a defect or the imprint isn't as expected, please contact our service experts at 1-866-734-8202.
Service, Returns and Cancellations
Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-866-734-8202 Monday through Friday 8:00am to 8:00pm EST.
If you have received your order and it is damaged or defective in any way, please let us know by calling us at 1-866-734-8202 and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee.
All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled after they are submitted. Please call 1-866-734-8202 and speak with a representative for further assistance.
Bradford Exchange Business Solutions
PO Box 351070
New Braunfels, TX 78135
Customer Service Hours
- Monday – Friday
- 8am – 8pm (EST)
- Saturday – Sunday